Practice Charter

Complaints & Suggestions

If you have a complaint or suggestion about any of our services, please ask to speak to the practice manager. Any complaint will be investigated promptly through our in-house complaints procedure, which is available from reception. Whilst we would prefer to deal with your complaints internally, you do have the right to make your complaint directly to the Dorset Primary Care Trust.

Confidentiality

All patients’ records and computer files are confidential. To protect this, laboratory and x-ray results will only be given to the patients themselves or to the parents of minors if appropriate. We are registered under the Data Protection Act.

Health Records

You have the right to see your health records, subject to the limitations of the law. These will be kept confidential at all times.