A TEMPORARY CHANGE TO THE SERVICES
AT THE PRACTICE
ON TUESDAY 17TH NOVEMBER OUR GPS AND NURSES WILL BE ATTENDING A PROTECTED LEARNING TIME SESSION AND WILL BE UNAVAILABLE FROM
DURING THIS TIME THE NHS SERVICE 111 WILL BE DEALING WITH ALL URGENT MEDICAL PROBLEMS. THEREFORE IF YOU REQUIRE URGENT MEDICAL ASSISTANCE ON THE AFTERNOON OF THE 17TH NOVEMBER, PLEASE TELEPHONE
CALLS TO THE NHS 111 SERVICE ARE FREE FROM BOTH LANDLINES AND MOBILES. (Although pay-as-you-go mobiles must have at least 1p credit)
IF YOU HAVE A LIFE THREATENING MEDICAL EMERGENCY PLEASE DIAL 999
Please also note: THE AFTERNOON “SIT AND WAIT” SURGERY ON THE 17TH NOVEMBER WILL BE CANCELLED
THE BLOOD PRESSURE CLINIC THAT AFTERNOON WILL BE RUNNING AS NORMAL
THANK YOU FOR YOUR ASSISTANCE
NEW TEXT MESSAGING SERVICE
We wanted to let you know about a new text messaging service the Practice is now using.
You might have seen in recent weeks our Practice newsletter showing that the number of patients failing to attend their appointment is causing an increasing problem for Swanage Practice.
By introducing a text messaging reminder service we hope that our non-attendance rates will fall and where a patient cannot attend their appointment the text message will remind them to cancel it.
It is therefore very important that we hold up to date mobile phone contact details for you. If you would like to update your contact information, please complete and return to the Practice a change of contact details form available on our website:
The text message will contain no personal information about you and will simply be a reminder of the date and time of your appointment.
Please be mindful that not cancelling prevents another person from using that appointment and in such a busy surgery another patient can be slotted into a cancelled appointment within minutes.
20/10/15 PRACTICE UPDATE…….
We would like to take this opportunity to give you an update about the Practice and to share some exciting news…..
As you are probably aware, our salaried GP, Dr Dennison will be leaving us on the
5th November. However, we are delighted to announce that Dr Ciara Murphy will be joining our Practice as a Partner from the 10th November 2015. Dr Murphy is an excellent doctor who graduated from the University College Cork in 2006 and gained her MRCGP in 2014. She will be working five sessions a week on a Tuesday, Thursday and Friday. Some of you might recognise her from when she worked as a locum here covering Dr Gwinnett’s maternity leave.
Our plan is to transfer Dr Dennison’s patients to Dr Murphy on or just after the 9th November. These patients will receive a letter in the next couple of weeks. We would like to thank this group of patients for their understanding, we know it must be frustrating changing to another GP, however, we are looking forward to Dr Murphy joining our Practice as a Partner and settling into the area.
Just a reminder that Dr Evans starts her maternity leave on the 7th November. During her absence from the Practice Dr Blick will be helping to look after her patients. We wish her all the very best and look forward to meeting the new addition to her family.
Dr Haines has had his operation and is recovering well. We look forward to him returning to the Practice on the 2nd November.
With best wishes
From all the Partners of the Swanage Medical Practice
NEW - Practice Newsletters
This spring we issued the first of a quarterly newsletter. In an era of unprecedented demand on the NHS we hope keeping you informed will reassure you of our commitment to your care. We now have a new link to all the newsletters on our home page http://www.swanagemedical.org.uk/newsletter.asp
alternatively copies are available from the surgery.
Online Access Information (updated 8/9/14)
We would like to take this opportunity to tell you about online access for your appointments, prescriptions and online medical record summary information.
Our secure online appointments system allows you to book a telephone consultation or a face-to-face appointment with your registered doctor. It is a simple and easy way to book appointments and is especially useful during those times that the telephone lines are busy or the Practice is closed. The service offers a simple system that is easy for you to book, view or cancel appointments online regardless of the time of day. Only face to face surgery appointments and telephone appointments with your registered doctor are available but other types of appointments maybe be introduced in the future.
Online repeat prescription requests gives patients’ easy access to repeat medication request. We ask that patients request their repeat prescriptions one week before their medication is due to run out.
You can now also view online summary information from your medical records relating to medication, allergies and adverse reactions.
Before you can start using our online system, you need to register for the service in person at the surgery and you will be given a username and password. Please remember to bring some form of ID with you such as your passport, driving licence or Birth Certificate, as we are now required (as part of CQC) to check patient ID before giving out access to online. Parents of children aged under 16 may request a username and password, however, ID will need to be provided and in some cases proof of parental responsibility might be requested.
All personal information held on Appointments Online and Patient Access is protected using the highest standards of internet security.
You will not be able to use the system on behalf of another adult. We recommend that you keep your password secret and do not allow anyone else access to your account.
Should you have any questions or comments about using this facility, please contact reception staff at the Practice and we will do our best to help.
New Service - Electronic Prescribing
You might also be interested to know that we now have the facility to send your prescription electronically to your pharmacy. The electronic prescription service makes the prescribing and dispensing process more efficient for patients and staff. It means you won’t need to queue at the surgery to collect your prescription and a computer audit trail makes it easier to keep track of your prescription. To find out more about this new service, please contact your local pharmacy.
Health and Social Care Information Centre – GP Data Extraction Service
We would like to make our patients aware of the planned GP Data Extraction Service that will be happening soon.
Introduction - NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system. Known as care.data, this programme will build on the existing data services such as the Hospital Episodes Statistics (HES) service, which was launched in 1989, and expand it to provide linked data, that will eventually cover all care settings, both in and outside of hospital.
Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including General Practice. This data collection process will begin via the GP Extraction Service (GPES) in approximately 8 weeks for those patients who have not objected.
Where can I get more information?
- Information leaflets and posters are available at the practice and further information can be found at www.nhs.uk/caredata
These resources will help you make an informed decision about the GP date extraction service (GPES).
Do I have a choice? - If you decide you do not want information that identifies you to be shared outside the practice, please write to the Practice Manager, Natasha Ritchie, who will arrange for a note of this to be added to your medical records. This will prevent your confidential information being used other than where necessary by law.
Swanage Medical Practice has become registered as a "Primary Care Research Practice". Dr Claire Hombersley will be taking the lead for the practice and we look forward to working with and involving our patients in this important aspect of their health care.
What is research?
Research is the way new knowledge is found. Clinical research (also called ‘clinical trials’ or ‘studies’) is a type of research that is designed to test new treatments or ways of delivering care. Clinical research can involve patients and/or healthy people.
What is Primary Care research?
When research takes place in a community setting, such as a GP surgery, dental practice or pharmacy it can be called ‘Primary Care Research’. Primary Care Research is concerned with the prevention of disease, new and innovative medical technologies such as a new drug, health promotion, screening and early diagnosis, as well as the management of long term conditions, such as arthritis and heart disease.
Why take part in research studies?
It has previously been found that people who take part in research studies can benefit from the experience. It can be rewarding and people often enjoy taking part. You might learn some more about the condition being studied.
Taking part in research can also help other people, such as others with the same problem as you, or those who might develop it in the future. Some research tries to find new ways of preventing health problems.
You can also sometimes take part in research as a healthy volunteer. This means that you don’t have any problems yourself, but that you volunteer to try out new treatments or ways of delivering care.
How will this affect me?
If you are eligible to take part in a research we are running you will be told about it by your doctor. You will also get some written information about the study. You may hear about it face to face or get a letter in the post from the practice.
It is up to you if you want to take part. Your care and how you are treated by staff will not be affected if you decide that taking part is not for you. You will have time to think about whether or not you want to take part.
Being in a study can be a good experience. All studies have been reviewed by a group of experts that have practice in looking at research.
CQC Announce Swanage Medical Practice Inspection
Dear Patients, we wanted to let you know that the CQC will be routinely inspecting our services on the 26th August 2015.
CQC is the independent regulator of all health and social care in England. They are given powers by the government to register, monitor and inspect all health and care services.
The CQC will be at our Practice for the day to inspect all aspects of the services we provide. They will be talking to our clinical and non-clinical staff and they would really like to hear what you think about us. You can expect to see them in the waiting room on the 26th August where they will be talking to patients about their experience of our Practice.
You can also leave feedback by completing a comment card, these are available in our waiting room.
We hope our inspection day will be a positive experience for all involved and we would like to thank you in advance for taking the time to share your experience of our services with them.
We would like to take this opportunity to give you an update about the Practice and to share some news…..
We welcome back Dr Gwinnett who has returned from maternity leave after giving birth to beautiful twin boys.
Congratulations to Dr Evans and her Husband who are expecting a baby!. Dr Evans starts her maternity leave on the 7th November. During her absence from the Practice Dr Blick will be helping to look after her patients. We wish her all the very best and look forward to meeting the new addition to her family.
Dr Haines will be having an operation and will be away from the Practice from 21st September for approximately six weeks. During his absence we have arranged for locum GPs to help look after his patients. We wish Dr Haines a speedy recovery.
Unfortunately Dr Andrew Dennison will be leaving our Practice on the 5th November 2015 having decided to join a Practice nearer to where he lives. We are working hard to find a replacement for him and will of course keep you updated as soon as we have some information to share.
We would like to thank our patients for their understanding and consideration during these periods of change.
With best wishes
Swanage Medical Practice
The Purbeck Pledge