Welcome To
Swanage Medical Practice

Swanage Medical Practice
Station Approach
Swanage
BH19 1HB


Emergencies/Home Visits/Enquiries: 01929 422231
Doctors' Appointments: 01929 475104
Practice Nurse Appointments & Clinics: 01929 475104
Community Services: 01929 422231
Urgent Problems/Out-of-Hours: 111
Fax: 01929 426037

Friends & Family Test

We would welcome your feedback to help us maintain a high quality of care to our patients and to highlight any areas that could be improved. Therefore, we would be grateful if you would assist us by answering the following questions:

Click here to complete our online Friends & Family Test.

The NHS in Dorset Needs To Change

About Us

We are a medical practice, part of the Dorset Clinical Commissioning Group, committed to providing the best possible care to our patients.

You will be registered with one of our partners and we would ask that, wherever possible, you see that doctor. Our practice is regulated by the Care Quality Commission (CQC).

To view the results of our Patient Participation Report 2014/2015 click here

Practice Partners

Male Female
Dr Jason Clark     Dr Wendy Heard
Dr David Haines  Dr Linda Watson
Dr Robert Baker Dr Claire Hombersley
Dr Jeremy Munday Dr Sandeep Gwinnett
Dr Peter Blick Dr Claire Lehman
  Dr Katie Evans
  Dr Ciara Murphy

Opening Hours

The health centre is open from 8.30am - 1.00pm and 2.00 - 6.30pm, Monday to Friday.

Please do not phone the surgery outside of the above mentioned times unless it is an emergency, in which case see the "When The Surgery Is Closed"

About Online Telephone Appointments, Repeat Prescriptions and Medical Summary Access

We offer the facility to book telephone appointments and order repeat prescriptions online and you can now also view online summary information from your medical records relating to medication, allergies and adverse reactions.

Please note you will need to obtain your Access ID from reception before you can use this service.

Click here to book Telephone Appointments Online
click for appointments & prescriptions online

Practice News

 

 

 

 

NEW TEXT MESSAGING SERVICE

Dear Patient,

 
We wanted to let you know about a new text messaging service the Practice is now using.
 
You might have seen in recent weeks our Practice newsletter showing that the number of patients failing to attend their appointment is causing an increasing problem for Swanage Practice.
 
By introducing a text messaging reminder service we hope that our non-attendance rates will fall and where a patient cannot attend their appointment the text message will remind them to cancel it.
 
It is therefore very important that we hold up to date mobile phone contact details for you. If you would like to update your contact information, please complete and return to the Practice a change of contact details form available on our website:
 
http://www.swanagemedical.org.uk/downloads/Change%20of%20address%20form.pdf
 
The text message will contain no personal information about you and will simply be a reminder of the date and time of your appointment. 
 
Please be mindful that not cancelling prevents another person from using that appointment and in such a busy surgery another patient can be slotted into a cancelled appointment within minutes.
 
Many thanks,
 
Natasha.
Practice Manager
   

 


 

NEW - Practice Newsletters

 

This spring we issued the first of a quarterly newsletter. In an era of unprecedented demand on the NHS we hope keeping you informed will reassure you of our commitment to your care. We now have a new link to all the newsletters on our home page http://www.swanagemedical.org.uk/newsletter.asp alternatively copies are available from the surgery.

 

                                                    


  

 Online Access Information 

 We would like to take this opportunity to tell you about online access for your appointments, prescriptions and online medical record summary information.

 
Our secure online appointments system allows you to book a telephone consultation or a face-to-face appointment with your registered doctor. It is a simple and easy way to book appointments and is especially useful during those times that the telephone lines are busy or the Practice is closed. The service offers a simple system that is easy for you to book, view or cancel appointments online regardless of the time of day.   Only face to face surgery appointments and telephone appointments with your registered doctor are available but other types of appointments maybe be introduced in the future. 
 

Online repeat prescription requests gives patients’ easy access to repeat medication request. We ask that patients request their repeat prescriptions one week before their medication is due to run out.

You can now also view online summary information from your medical records relating to medication, allergies and adverse reactions.

Before you can start using our online system, you need to register for the service in person at the surgery and you will be given a username and password. Please remember to bring some form of ID with you such as your passport, driving licence or Birth Certificate, as we are now required (as part of CQC) to check patient ID before giving out access to online. Parents of children aged under 16 may request a username and password, however, ID will need to be provided and in some cases proof of parental responsibility might be requested.
 
All personal information held on Appointments Online and Patient Access is protected using the highest standards of internet security.
 
You will not be able to use the system on behalf of another adult. We recommend that you keep your password secret and do not allow anyone else access to your account.

Should you have any questions or comments about using this facility, please contact reception staff at the Practice and we will do our best to help.

 

 
Electronic Prescribing
 
You might also be interested to know that we now have the facility to send your prescription electronically to your pharmacy.   The electronic prescription service makes the prescribing and dispensing process more efficient for patients and staff. It means you won’t need to queue at the surgery to collect your prescription and a computer audit trail makes it easier to keep track of your prescription. To find out more about this new service, please contact your local pharmacy.

 

 

 


 

Health and Social Care Information Centre – GP Data Extraction Service

We would like to make our patients aware of the planned GP Data Extraction Service that will be happening soon.
Introduction - NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system. Known as care.data, this programme will build on the existing data services such as the Hospital Episodes Statistics (HES) service, which was launched in 1989, and expand it to provide linked data, that will eventually cover all care settings, both in and outside of hospital.  
Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including General Practice.  This data collection process will begin via the GP Extraction Service (GPES) in approximately 8 weeks for those patients who have not objected.
Where can I get more information? - Information leaflets and posters are available at the practice and further information can be found at www.nhs.uk/caredata These resources will help you make an informed decision about the GP date extraction service (GPES).   
Do I have a choice? - If you decide you do not want information that identifies you to be shared outside the practice, please write to the Practice Manager, Natasha Ritchie, who will arrange for a note of this to be added to your medical records. This will prevent your confidential information being used other than where necessary by law.

 

 

                                                                                               


 

 RESEARCH

Swanage Medical Practice has become registered as a "Primary Care Research Practice". Dr Claire Hombersley will be taking the lead for the practice and we look forward to working with and involving our patients in this important aspect of their health care.

What is research? 

 Research is the way new knowledge is found. Clinical research (also called ‘clinical trials’ or ‘studies’) is a type of research that is designed to test new treatments or ways of delivering care. Clinical research can involve patients and/or healthy people.

What is Primary Care research? 

When research takes place in a community setting, such as a GP surgery, dental practice or pharmacy it can be called ‘Primary Care Research’. Primary Care Research is concerned with the prevention of disease, new and innovative medical technologies such as a new drug, health promotion, screening and early diagnosis, as well as the management of long term conditions, such as arthritis and heart disease.

Why take part in research studies?

It has previously been found that people who take part in research studies can benefit from the experience. It can be rewarding and people often enjoy taking part. You might learn some more about the condition being studied.
Taking part in research can also help other people, such as others with the same problem as you, or those who might develop it in the future. Some research tries to find new ways of preventing health problems.
You can also sometimes take part in research as a healthy volunteer. This means that you don’t have any problems yourself, but that you volunteer to try out new treatments or ways of delivering care.

How will this affect me?

If you are eligible to take part in a research we are running you will be told about it by your doctor. You will also get some written information about the study. You may hear about it face to face or get a letter in the post from the practice.

It is up to you if you want to take part. Your care and how you are treated by staff will not be affected if you decide that taking part is not for you. You will have time to think about whether or not you want to take part.

Being in a study can be a good experience. All studies have been reviewed by a group of experts that have practice in looking at research.

 

 

 

 

 

 

 

 

 

 

 

The information extracted will include:

 

  • how many computer-generated fit notes are issued
  • how many patients are recorded as ‘unfit’ or ‘maybe fit’ for work
  • fit note duration
  • gender
  • health condition (less common health conditions will not be published to ensure patients cannot be identified)
  • location, including Clinical Commissioning Group (CCG) areas
  • whether workplace adaptations are recommended

 

They have advised us that they will not be able to identify individual patients at any stage.   The data will be shared with the Department for Works and Pensions (DWP) and all published data will be completely anonymous to protect patient privacy.

More information can be found at:  https://www.gov.uk/government/publications/fit-notes-plans-for-collecting-anonymous-data-in-england?_cldee=bmF0YXNoYS5yaXRjaGllQGRvcnNldC5uaHMudWs%3d&urlid=12

 

 

 

 

 

 

 DWP will use the data to inform policy development and want to ensure the government can provide the right level of support when someone is unable to work because of sickness. They will also use the anonymised statistics to evaluate the new service, Fit for Work for employed people who develop health conditions.

The anonymous statistics will be available publically on the HSCIC website. No individual patients will be identifiable.

 

 

 

Dear Patient,

We have been informed that the Department of Health and Social Care Information Centre (HSCIC) will be collecting data about Fit Notes from our clinical system from 27 January 2016.  General practices are legally obliged to provide the data under the Health and Social Care Act 2012. 

The Health and Social Care Information Centre (HSCIC), the NHS’s data centre, will receive anonymous data using software already within GPs computers. 

Data will be shared with the Department of Works and Pension (DWP) and we have been informed that all published data will be completely anonymous to protect patient privacy. The information will include:  

  • how many computer-generated fit notes are issued
  • how many patients are recorded as ‘unfit’ or ‘maybe fit’ for work
  • fit note duration
  • gender
  • health condition (less common health conditions will not be published to ensure patients cannot be identified)
  • location, including Clinical Commissioning Group (CCG) areas
  • whether workplace adaptations are recommended

 

 DWP will use the data to inform policy development and want to ensure the government can provide the right level of support when someone is unable to work because of sickness. They will also use the anonymised statistics to evaluate the new service, Fit for Work for employed people who develop health conditions.

The anonymous statistics will be available publically on the HSCIC website. No individual patients will be identifiable.

 To find out more information about this data extraction, please follow this link:  https://www.gov.uk/government/uploads/system/uploads/attachment_data/f...

 

 

  

 

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