Swanage Medical Practice
Swanage Medical Practice
Emergencies/Home Visits/Enquiries: 01929 422231
Doctors' Appointments: 01929 475104
Practice Nurse Appointments & Clinics: 01929 475104
Community Services: 01929 422231
Urgent Problems/Out-of-Hours: 111
Fax: 01929 426037
Friends & Family Test
We would welcome your feedback to help us maintain a high quality of care to our patients and to highlight any areas that could be improved. Therefore, we would be grateful if you would assist us by answering the following questions:
Click here to complete our online Friends & Family Test.
We are a medical practice, part of the Dorset Clinical Commissioning Group, committed
to providing the best possible care to our patients.
You will be registered with
one of our partners and we would ask that, wherever possible, you see that doctor. Our practice is regulated by the Care Quality Commission (CQC).
To view the results of our Patient Participation Report 2014/2015 click here
The health centre is open from 8.30am - 1.00pm and 2.00 - 6.30pm,
Monday to Friday.
Please do not phone the surgery outside of the above mentioned times unless
it is an emergency, in which case see the "When The Surgery
About Online Telephone Consultations, Appointments, Repeat Prescriptions and Medical Records Access
We offer the facility to book telephone consultations, appointments and order repeat prescriptions online and you can now also view your medical records.
Please note you will need to obtain your Access ID from reception before you can use this service and you will need to make a request to view your medical records once registered for the online service.
TEMPORARY CHANGE TO THE SERVICES
AT THE PRACTICE
ON THURSDAY 17th NOVEMBER OUR GPS AND NURSES WILL BE ATTENDING A PROTECTED LEARNING TIME SESSION AND WILL BE UNAVAILABLE FROM 1.30PM – 4.30PM
DURING THIS TIME THE NHS SERVICE 111 WILL BE DEALING WITH ALL URGENT MEDICAL PROBLEMS. THEREFORE IF YOU REQUIRE URGENT MEDICAL ASSISTANCE ON THE AFTERNOON OF THE 17th NOVEMBER, PLEASE TELEPHONE 1-1-1
IF YOU HAVE A LIFE THREATENING MEDICAL EMERGENCY PLEASE DIAL 999
Please also note: THE AFTERNOON “SIT AND WAIT” SURGERY ON THE 17TH NOVEMBER WILL NOT TAKE PLACE
THANK YOU FOR YOUR ASSISTANCE
Change to GP Session (Posted 27/9/16)
Drs Clark and Watson will be dropping a session from the 1st October 2016. Dr Clark will no longer be working on a Wednesday afternoon and Dr Watson will no longer work on a Monday.
As a result they need to reduce the size of their patient list proportionately. We therefore plan to transfer some of their patients to Dr Ciara Murphy's list. The reallocation of patients is being arranged entirely without prejudice and relevant patients will receive a letter over the next few days advising them of this change.
We will start the reallocation of patients on our computer system on the 1st October and hope to have all patients transferred within the next couple of weeks.
We would like to take this opportunity to thank this group of patients for understanding the need to make this change.
Swanage Medical Practice Rated "Good" by CQC
I am delighted to announce that the Care Quality Commission (CQC) have rated our surgery as "Good". The CQC recently visited and inspected every area of our work and we are delighted to have been informed that we are classified as good throughout our services. The CQC reported that they found our services to be safe, effective, caring, responsive and well led.
We are so pleased that this rating reflects the immense hard work put in by the Doctors and staff and I hope it assures you of our committment to the health of the community.
For more information about the Care Quality Commission and to view our full inspection report, please visit: http://www.cqc.org.uk/provider/1-199748256/services
NEW - Practice Newsletters
This spring we issued the first of a quarterly newsletter. In an era of unprecedented demand on the NHS we hope keeping you informed will reassure you of our commitment to your care. We now have a new link to all the newsletters on our home page http://www.swanagemedical.org.uk/newsletter.asp
alternatively copies are available from the surgery.
Online Access Information
We would like to take this opportunity to tell you about online access for your appointments, prescriptions and online medical record summary information.
Our secure online appointments system allows you to book a telephone consultation or a face-to-face appointment with your registered doctor. It is a simple and easy way to book appointments and is especially useful during those times that the telephone lines are busy or the Practice is closed. The service offers a simple system that is easy for you to book, view or cancel appointments online regardless of the time of day. Only face to face surgery appointments and telephone appointments with your registered doctor are available but other types of appointments maybe be introduced in the future.
Online repeat prescription requests gives patients’ easy access to repeat medication request. We ask that patients request their repeat prescriptions one week before their medication is due to run out.
You can now also view online summary information from your medical records relating to medication, allergies and adverse reactions.
Before you can start using our online system, you need to register for the service in person at the surgery and you will be given a username and password. Please remember to bring some form of ID with you such as your passport, driving licence or Birth Certificate, as we are now required (as part of CQC) to check patient ID before giving out access to online. Parents of children aged under 16 may request a username and password, however, ID will need to be provided and in some cases proof of parental responsibility might be requested.
All personal information held on Appointments Online and Patient Access is protected using the highest standards of internet security.
You will not be able to use the system on behalf of another adult. We recommend that you keep your password secret and do not allow anyone else access to your account.
Should you have any questions or comments about using this facility, please contact reception staff at the Practice and we will do our best to help.
Swanage Medical Practice has become registered as a "Primary Care Research Practice". Dr Claire Hombersley will be taking the lead for the practice and we look forward to working with and involving our patients in this important aspect of their health care.
What is research?
Research is the way new knowledge is found. Clinical research (also called ‘clinical trials’ or ‘studies’) is a type of research that is designed to test new treatments or ways of delivering care. Clinical research can involve patients and/or healthy people.
What is Primary Care research?
When research takes place in a community setting, such as a GP surgery, dental practice or pharmacy it can be called ‘Primary Care Research’. Primary Care Research is concerned with the prevention of disease, new and innovative medical technologies such as a new drug, health promotion, screening and early diagnosis, as well as the management of long term conditions, such as arthritis and heart disease.
Why take part in research studies?
It has previously been found that people who take part in research studies can benefit from the experience. It can be rewarding and people often enjoy taking part. You might learn some more about the condition being studied.
Taking part in research can also help other people, such as others with the same problem as you, or those who might develop it in the future. Some research tries to find new ways of preventing health problems.
You can also sometimes take part in research as a healthy volunteer. This means that you don’t have any problems yourself, but that you volunteer to try out new treatments or ways of delivering care.
How will this affect me?
If you are eligible to take part in a research we are running you will be told about it by your doctor. You will also get some written information about the study. You may hear about it face to face or get a letter in the post from the practice.
It is up to you if you want to take part. Your care and how you are treated by staff will not be affected if you decide that taking part is not for you. You will have time to think about whether or not you want to take part.
Being in a study can be a good experience. All studies have been reviewed by a group of experts that have practice in looking at research.