We are a medical practice, part of the Dorset Clinical Commissioning Group, committed
to providing the best possible care to our patients.
You will be registered with
one of our partners and we would ask that, wherever possible, you see that doctor. Our practice is regulated by the Care Quality Commission (CQC).
The health centre is open from 8.30am - 1.00pm and 2.00 - 6.30pm,
Monday to Friday.
Please do not phone the surgery outside of the above mentioned times unless
it is an emergency, in which case see the "When The Surgery
Online Access Information
We would like to take this opportunity to tell you about online access for appointments and prescriptions.
Our secure online appointments system allows you to book a telephone consultation or a face-to-face appointment with your registered doctor. It is a simple and easy way to book appointments and is especially useful during those times that the telephone lines are busy or the Practice is closed. The service offers a simple system that is easy for you to book, view or cancel appointments online regardless of the time of day. Only face to face surgery appointments and telephone appointments with your registered doctor are available but other types of appointments maybe be introduced in the future.
Online repeat prescription requests gives patients’ easy access to repeat medication request. We ask that patients request their repeat prescriptions one week before their medication is due to run out.
Before you can start using our online system, you need to register for the service in person at the surgery and you will be given a username and password. Please remember to bring some form of ID with you such as your passport, driving licence or Birth Certificate, as we are now required (as part of CQC) to check patient ID before giving out access to online. Parents of children aged under 16 may request a username and password, however, ID will need to be provided and in some cases proof of parental responsibility might be requested.
All personal information held on Appointments Online and Patient Access is protected using the highest standards of internet security.
You will not be able to use the system on behalf of another adult. We recommend that you keep your password secret and do not allow anyone else access to your account.
Should you have any questions or comments about using this facility, please contact reception staff at the Practice and we will do our best to help.
New Service - Electronic Prescribing
You might also be interested to know that we now have the facility to send your prescription electronically to your pharmacy. The electronic prescription service makes the prescribing and dispensing process more efficient for patients and staff. It means you won’t need to queue at the surgery to collect your prescription and a computer audit trail makes it easier to keep track of your prescription. To find out more about this new service, please contact your local pharmacy.
Health and Social Care Information Centre – GP Data Extraction Service
We would like to make our patients aware of the planned GP Data Extraction Service that will be happening soon.
Introduction - NHS England is commissioning a modern data service from the Health and Social Care Information Centre (HSCIC) on behalf of the entire health and social care system. Known as care.data, this programme will build on the existing data services such as the Hospital Episodes Statistics (HES) service, which was launched in 1989, and expand it to provide linked data, that will eventually cover all care settings, both in and outside of hospital.
Under the Health and Social Care Act 2012, NHS England has the power to direct the HSCIC to collect information from all providers of NHS care, including General Practice. This data collection process will begin via the GP Extraction Service (GPES) in approximately 8 weeks for those patients who have not objected.
Where can I get more information?
- Information leaflets and posters are available at the practice and further information can be found at www.nhs.uk/caredata
These resources will help you make an informed decision about the GP date extraction service (GPES).
Do I have a choice? - If you decide you do not want information that identifies you to be shared outside the practice, please write to the Practice Manager, Natasha Ritchie, who will arrange for a note of this to be added to your medical records. This will prevent your confidential information being used other than where necessary by law.
Routine Telephone Appointments/Enquiries
Unless your appointment/enquiry is urgent, we would ask that you try to phone the surgery between 10 am and 3 pm, in order that urgent matters can be dealt with appropriately, and to avoid a lengthy wait for your call to be answered.
When possible, requests for Home Visits should be telephoned to the Surgery before 11.00 am, so that your own GP, when available, can deal with the request.
The Practice and local chemists are getting an ever increasing number of requests for urgent prescriptions. These are very hard to keep track of and result in members of the reception team spending valuable time searching for these prescriptions rather than dealing with our patients other enquiries.
We would be most grateful if patients could request their repeat prescriptions, either from their chemist or from us, one week before their medication is due to run out. This, we hope, will reduce the number of same day urgent requests considerably and provide you with a more efficient service. Please put your request in the letterbox, which is emptied on a regular basis throughout the day.
If needed sooner than 1 week, please indicate clearly when and where you wish to collect. When making your request also consider, where possible, which medications you are going to run out of in the next 5 weeks and order them all at once. This should ensure that the number of requests that you make over the year are kept to a minimum. This will be more efficient for everyone involved.
Swanage Medical Practice has become registered as a "Primary Care Research Practice". Dr Claire Hombersley will be taking the lead for the practice and we look forward to working with and involving our patients in this important aspect of their health care.
What is research?
Research is the way new knowledge is found. Clinical research (also called ‘clinical trials’ or ‘studies’) is a type of research that is designed to test new treatments or ways of delivering care. Clinical research can involve patients and/or healthy people.
What is Primary Care research?
When research takes place in a community setting, such as a GP surgery, dental practice or pharmacy it can be called ‘Primary Care Research’. Primary Care Research is concerned with the prevention of disease, new and innovative medical technologies such as a new drug, health promotion, screening and early diagnosis, as well as the management of long term conditions, such as arthritis and heart disease.
Why take part in research studies?
It has previously been found that people who take part in research studies can benefit from the experience. It can be rewarding and people often enjoy taking part. You might learn some more about the condition being studied.
Taking part in research can also help other people, such as others with the same problem as you, or those who might develop it in the future. Some research tries to find new ways of preventing health problems.
You can also sometimes take part in research as a healthy volunteer. This means that you don’t have any problems yourself, but that you volunteer to try out new treatments or ways of delivering care.
How will this affect me?
If you are eligible to take part in a research we are running you will be told about it by your doctor. You will also get some written information about the study. You may hear about it face to face or get a letter in the post from the practice.
It is up to you if you want to take part. Your care and how you are treated by staff will not be affected if you decide that taking part is not for you. You will have time to think about whether or not you want to take part.
Being in a study can be a good experience. All studies have been reviewed by a group of experts that have practice in looking at research.
Out of Hours
If you are unwell in the evening, overnight or at the weekend, contact NHS 111 before on: 1-1-1
As always if you have any comments to make about our services, we are happy to receive them in order that we can try and provide you with the service required within the limited resources which we have.