During the covid pandemic we are offer telephone triage with our GPs, Advanced Nurse Practitioners and Paramedic. Our reception team will book you telephone consultation with one of our experienced clinicans and they will arrange for you to be seen face to face if clinically appropriate.
During the Covid pandemic we are offering extended hours appointments which will also be telephone triage first. These are offered on some mornings and evenings during the week and Saturday mornings at the Practice.
We are also working to improve access to appointments for our patients, in particular at evenings and weekends. Patients can now book an appointment to speak to or see a GP on weekdays, weekday evenings (after 6.30pm) or at the weekends (on Saturday or Sunday). Appointments will take place at Poole Hospital, Wimborne or Wareham Hospital. To book an appointment contact the surgery.
Our receptionists are here to help you, they are fully trained in Care Navigation and they will ask you for brief details of your condition when you telephone so that they can record them for the attention of the clinicain you will be contacted by. This is also to ensure that we can assist you as speedily and professionally as possible and ensure that you are directed to the correct clinican. If you do not wish to give your reason for seeing a doctor, simply ask the receptionist to tell the doctor you have “personal reasons”.
For your peace of mind the practice receptionists are covered by the NHS and practice codes of confidentiality, exactly the same as all the health care professionals at the surgery.
For some conditions it may be more appropriate for our receptionists to arrange an appointment with a clinical pharmacist, practice nurse, nurse specialist, health visitor, district nurse or social prescriber and they will help you choose who is the most appropriate person to see.
During the covid pandemic we have paused our booking of online appointments. However, we hope to reinstate this as soon as is practically possible. However, you can still view your medical records online and request medication.
Information about this service can be found on our Online Access page. For more information and details on how to register for this quick and convenient service, please ask a receptionist. Please note, you will need to bring some ID to register for online access.
Patients who need urgent medical attention will be booked for a same day telephone consultation with one of our Nurse Practitioners, Paramedic or a GP and they will arrange for you to be seen face to face if clinically appropraite.
Late Arrival For Your Appointment
If you are late for your appointment or you miss your telephone call you may be asked to wait until the end of surgery or be asked to make another telephone consultation appointment.
It is very important that you let us know in advance if you are unable to keep any appointment made, so that we may offer it to someone else. We offer a text appointment reminder and cancellation service. Please ensure we have your up-to-date mobile telephone number to access this service.